Dream On Me Bethany 2 in 1 Convertible Stationary Side Crib, Black

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Price: $100.00    

Product Feature

• Stationary (non drop side) rail system
• 2 In 1 conversion from crib to toddler bed
• 2 position mattress support
• All tools necessary for assembly are included

Product Description

The Dream On Me Bethany, solid wood crib is a beautiful addition to any nursery. It has a stationary rail design (non drop side), dual safety, hooded, locking wheels, 2 position mattress support and a beautiful non toxic finish. This crib easily converts to a toddler day bed and takes a standard size Dream On Me mattress, sold separately. All tools for assembly included.

Dream On Me Bethany 2 in 1 Convertible Stationary Side Crib, Black Review

The crib itself is adequate. We bought it because it was the cheapest cherry one on Amazon, at the time about $70. I would not pay as much as it is listed for now - nearly double. There are much fancier, more detailed crib designs out there in that price range.

When used in the toddler bed position, my toddler jumped on the bed (of course!) and the stabilizer bar snapped. It is cheaply made - not one continuous piece of wood, but rather had a seam about 1/4 into it where 2 pieces of wood had been joined together.

I stopped using the bed (thankfully this happened right as we were transitioning him to a twin size big boy bed) and contacted Dream On Me about getting a replacement. The crib had only been in use for 16 months or so (we had a different one for the first 6 months of my son's life that was drop-side... we replaced it with this one due to safety concerns). I was told by the contact at the company that they had the part in the warehouse and it would arrive within a week.

When I followed up that email about 2 weeks later asking where the part was, I was told it was out of stock, and to just continue to use the crib in it's broken state (!!!). Keep in mind, the part that broke is called a STABILIZER BAR.

I was a bit gobsmacked that an infant item manufacturer would tell me, in writing, to just keep using a broken crib. I attempted to locate a CEO or higher-up's email and found none, so I called the company to try to get an alternate email. The woman I spoke with was so rude she was bordering on being hostile and aggressive, and she jealously guarded any one else in the company's email address, and refused to give me contact info for anyone but this one person who I had already dealt with.

At this point I have forwarded the email to the CPSC and Consumer Reports. I wrote on their Facebook and have asked my friends to share about what is going on with their potentially fatal advice to use a broken crib.

I then heard back from this same person. She is now backpedaling and saying she never told me it was shipped and can make no guarantees. Her original email said, and I quote, "Therefore; you shall receive the stabilizer bar within next week."

I have never dealt with such a shady baby product company. I am looking to resell the crib as my son has outgrown it. I can't do that if it is broken. I also can't reuse it myself if it's broken. Hopefully they step up and send me the part. I have offered multiple times to pay for it, even though they offered it for free, as I know my son is the one who broke it, and I take full responsibility for that. Dream On Me's response though?

"The stabilizer bar didn't break due to a crib malfunctioning, but because the child was jumping in the crib according to your e-mail. Cribs are not made for children to jump in them. "

Yes, that's right parents: This crib is not made to be jumped on. This CONVERTIBLE crib that is mean to be used as a toddler bed. If your toddler ever jumps on it, evidently this company has no responsibility whatsoever for what happens to your child's life and limbs, in their eyes.

Caveat emptor. I would avoid this company's products if at all possible. I will update if and when I am able to obtain a replacement stabilizer bar to use this crib safely. Frankly, after the manner in which they have conducted themselves, I will never buy one of their products ever again even IF they do make this right.

ETA:

I contacted the CPSC regarding this company's deplorable behavior (lying and advising a parent to use a broken crib). The CPSC Compliance Officer was able to contact the company president. So, someone higher up than the misinformed, defensive peon whom I was dealing with (Jamie E.) is aware of what the official voice of this company is advising parents in writing to do. Unfortunately the stabilizer bar is out of stock and evidently will never be back in stock ever again.

I am left with a disposable crib - it's broken, I can't get it repaired. I can't resell it in good conscious. I can't use it again myself. I'm not even sure my local Goodwill accepts cribs. I will probably have to pay to dispose of this at the dump.

I have yet to get a single apology from this company - no apology for lying, for the potentially fatal advise to use a broken crib, for not having a replacement part available. Nothing but rudeness and disingenuous blame-shifting while they hide behind semantics.

I will NEVER buy another Dream On Me/Mia Moda product again. This company should just advertise for Graco, because they are sure sending my baby-related dollars their way.

Hopefully the CPSC takes some kind of action against them for advising parents to use broken cribs.

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